Last updated: January 2024
Acceptance of Terms
By accessing and using the pebble-grove.com website ("Website") and our travel services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our Website or services.
Our Services
Pebble Grove operates as a travel agency providing travel planning, booking coordination, and related services for travel within Queensland, Australia. We act as an intermediary between you and various travel service providers including accommodation operators, tour companies, and transport providers.
Use of Website
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use of the Website. Prohibited behaviour includes:
- Attempting to gain unauthorised access to our systems
- Transmitting any material that is defamatory, offensive, or otherwise objectionable
- Using automated systems to access or extract data from the Website
- Impersonating any person or entity
Booking Terms
Quotations and Pricing
All prices quoted are in Australian Dollars (AUD) unless otherwise specified. Prices are subject to availability and may change without notice until a booking is confirmed. Final pricing will be confirmed in your booking confirmation.
Payment
A deposit is typically required to confirm bookings, with the balance due before travel commencement. Specific payment terms will be outlined in your booking confirmation. Payments can be made via bank transfer or major credit cards.
Cancellations and Refunds
Cancellation policies vary depending on the services booked and the timing of cancellation. Specific cancellation terms will be provided with your booking confirmation. Generally:
- Cancellations more than 30 days before travel: deposit may be refunded less administration fee
- Cancellations 14-30 days before travel: 50% of total cost may be retained
- Cancellations less than 14 days before travel: full cost may be retained
Some services may have stricter cancellation policies imposed by third-party providers.
Changes to Bookings
We will endeavour to accommodate changes to confirmed bookings where possible. Changes may be subject to availability and may incur additional costs or amendment fees.
Responsibilities and Limitations
Our Responsibility
As a travel agent, we exercise reasonable care in selecting reputable service providers. However, we are not the provider of the travel services themselves and cannot guarantee their performance. We are not liable for:
- Acts or omissions of third-party service providers
- Delays, cancellations, or changes caused by circumstances beyond our control
- Personal injury, property damage, or loss arising from travel activities
- Weather-related disruptions or natural events
Your Responsibility
You are responsible for:
- Ensuring you have appropriate travel insurance
- Checking passport, visa, and health requirements
- Arriving at departure points on time
- Complying with local laws and regulations
- Behaving appropriately during travel experiences
Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is the property of Pebble Grove or our content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.
Website Availability
We do not guarantee that the Website will be available at all times or that access will be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of the Website for business or operational reasons.
External Links
Our Website may contain links to external websites. We have no control over and accept no responsibility for the content or privacy practices of these sites.
Governing Law
These Terms of Use are governed by the laws of Queensland, Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Queensland.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective upon posting to the Website. Continued use of the Website after changes constitutes acceptance of the modified terms.
Contact
For questions about these Terms of Use, please contact:
Pebble Grove
Level 4, 127 Grey Street
South Brisbane QLD 4101
Australia
Email: [email protected]