Last updated: January 2024
Introduction
Pebble Grove ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pebble-grove.com or engage with our travel services.
Information We Collect
Information You Provide
We collect information that you voluntarily provide when using our services, including:
- Contact information (name, email address, postal address)
- Travel preferences and requirements
- Booking and payment information
- Communications with our team
- Feedback and survey responses
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Process and manage your travel bookings
- Communicate with you about your enquiries and reservations
- Send you relevant travel information and updates
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
Information Sharing
We may share your information with:
- Travel service providers (accommodations, tour operators, transport companies) necessary to fulfil your booking
- Payment processors to complete transactions
- Professional advisors (lawyers, accountants) as required
- Government authorities when required by law
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years for legal and accounting purposes.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information (subject to legal requirements)
- Objection to processing
- Data portability
To exercise these rights, please contact us using the details below.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Pebble Grove
Level 4, 127 Grey Street
South Brisbane QLD 4101
Australia
Email: [email protected]